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- The player from Germany has requested a withdrawal five days prior jest to submitting this complaint.
- Our internal pending period for withdrawal requests is 0-72 hours, but we typically process most requests within dwudziestu czterech hours.
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- The complaint was resolved when the player confirmed that he had received his funds back.
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The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active nadprogram. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable jest to investigate further and had owo reject the complaint due owo the player’s lack of response jest to our inquiries.
The player from Germany państwa accused of breaching bonus terms aby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed jest to reply. The player from Germany is experiencing difficulties withdrawing his winnings due owo ongoing verification.
